New Jersey American Water Announces Available Customer Assistance Programs

RARITAN TWP., N.J. (Hunterdon County) — To counteract the recent price increases for groceries and fuel, New Jersey American Water (NJAW) has a variety of payment assistance programs for customers who might be struggling with their water or wastewater bills.

Image Credit: New Jersey American Water

Along with providing its customers with clean, safe, and reliable water services that costs nearly one cent per gallon, NJAW launched their trademarked H2O Help To Others Program. Customers who are at or below 300% of the Federal Poverty Level may qualify for a grant of up to $500 to help pay their water bill; and those at or below 200% of the Federal Poverty Level may receive additional discounts on the fixed service and volumetric charges for water and wastewater. More details about their discount tiers can be found at: https://www.amwater.com/njaw/Customer-Service-Billing/Bill-Paying-Assistance/.

Image Credit: New Jersey American Water

In addition, NJAW offers other payment programs to help alleviate their customers’ financial hardship. Below are a few of their services:

• Payment Arrangements: If a customer cannot pay their bill by the due date, they may contact NJAW’s customer service center at 1-800-272-1325 BEFORE the due date to determine payment plan options that may be available;
• Budget Billing: Budget billing is a service available to residential customers that makes handling cashflow easier. It provides expected monthly payments while avoiding seasonal increases that may be hard to pay when not planned for in advance; and
• Preferred Due Date: Preferred Due Date enables eligible customers to adjust their bill’s due date to a date that works best for them.

For more information on NJAW’s Customer Assistance Programs, visit: https://amwater.com/njaw/customer-service-billing/customer-assistance-programs/; or click here for a copy of NJAW’s H20 Program guide.

About New Jersey American Water:

New Jersey American Water (NJAW) is the largest regulated water utility in the Garden State, providing high-quality and reliable water and/or wastewater services to approximately 2.9 million people. NJAW strictly follows regulations that are set by local authorities, the New Jersey Department of Environmental Protection (NJDEP), and federal standards set by the United States Environmental Protection Agency (EPA). For more information, visit www.newjerseyamwater.com.

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